MEASURING PATIENTS SATISFACTION THROUGH SERVPERF-MODEL IN PUBLIC SECTOR HOSPITALS

Authors

  • Fawad Khan Department of Public Administration, Gomal University, Dera Ismail Khan, Pakistan
  • Qamar Afaq Qureshi Department of Public Administration, Gomal University, Dera Ismail Khan, Pakistan

DOI:

https://doi.org/10.59365/hsj.1(1).2022.35

Keywords:

Patient Satisfaction, Quality Services, SERVPERF-Model, Hospitals, Patients.

Abstract

Aim: Purpose of this existing study is to investigate the quality services through patient satisfaction using SERVPERF-model.

Methods: For this purpose survey approach was used. Cross-sectional primary data was collected form 100 patients of two public sector hospitals. Data was analyzed in SPSS. Mean, standard deviation, correlation and regression were used.

Findings/Results: It was found that there is positive and significant relationship found between predictors and criterion variables. Moreover only reliability factor has significant impact on patient satisfaction.

 

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Published

2023-01-02

Issue

Vol. 1 No. 1 (2022): Health Sciences Journal

Section

Articles