Job Characteristics and Task Performance: The Role of Technostress among Teleworkers

Abstract

Task performance remains a main issue for teleworkers in organizations during the
COVID-19 and post-COVID era. The unique demands and challenges faced by
teleworkers result in increased stress and decreased task performance. This study
focuses on the relatively overlooked indirect effect of technostress during post
covid and between job characteristics and task performance. The survey approach
was used to collect the data from 248 employees from teleworkers working in the
IT and telecom sectors of Pakistan's twin cities (Rawalpindi and Islamabad). The
purposive sampling technique was used to collect data. The findings suggested that
Task Autonomy and Task Identity had a significant positive impact on Task
Performance. The research provides a unique set of lessons that the IT sector
should implement to increase the task performance of teleworkers, which
ultimately leads to achieving goals and gaining a competitive advantage. The study
contributes to the existing literature on the contributing factor that improves the
effectiveness of teleworkers in the IT sector of Pakistan. The study is unique in its
scope and implications, focusing on the IT sector. This research will provide
useful insight to better understand how task autonomy and task identity are
necessary for the effectiveness of teleworkers’ task performance where technology
is the only source of communication between all the employees.