THE MEDIATING ROLE OF INFORMATION LEAKAGE ON THE RELATIONSHIP BETWEEN SUPPLY CHAIN INFORMATION INTEGRATION AND OPERATIONAL PERFORMANCE

Abstract

This existing study aimed at investigating indirect effects of leakage of information on supply chain and operational performance. Nature of this study is quantitative and nature of data was cross-sectional. Primary data was collected through questionnaire. Population of this study comprised of organizations’ directors, managers. Snow ball sampling technique was used to select sample. Total 250 questionnaires were distributed and total 152 questionnaires were received which were then used in the analysis of data in
SPSS. The response rate was 60.8%. Cronbach alpha and exploratory factor analysis (EFA) was used to test reliability and validity of the questionnaire. Mediation analysis was run in process file using resample rate of 5000 bootstrapping at 95% confidence interval. Cronbach alpha and factors loadings met the threshold. Information leakage mediated between supply chain and operational performance. It was also evident from the indirect effects that information leak could have worse effects on supply chain and operational performance. It is concluded that leak of information whether intentional or accidental both have effect on operational performance. It is therefore mandatory for professionals to take great care while dealing with supply chain partners so that it may not affect their performance. Managers have to raise awareness to secure the information confidential and to maintain secrecy. Doors for further research are open for professionals, scholars and academicians. They may add other variables in this model and extend the body of knowledge of supply chain, operational performance and leak of information.